Windows hello fingerprint not working. Fingerprint and Windows Hello worked fine out of the box.

Windows hello fingerprint not working Here the info about my pc: MODEL: HP 15-dw0014nl. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Type services. Do not close the service window, and open Explorer, navigate to C:\Windows\System32\WinBioDatabase . See possible solutions, workarounds, and links to download drivers from Dell and HP. “WIN + x” to select Device Manager. Only sign in option now is via PIN. In the previous version. But still, it's not working. Press the Win + R keys together to open a Run dialog box. SO frustrated! Please help! Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. A screenshot from device manager: OEM Driver Package link: - Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. 19041. You can vote as helpful, but you cannot reply or subscribe to this thread. To check if Windows Hello works, you need to select that option. First select the 'System restore' method and see if you can reset your Windows Hello PIN. Dec 2, 2024 · Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 g7 Notebook PCwindows 11pro 64 bit Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Threats include any threat of violence, or harm to another. Under Windows Hello Fingerprint, click Delete. Mar 3, 2022 · Hello! I had tried to log in to Windows via my fingerprint scanner (Surface Laptop Go, scanner on power button), but it wouldn't work. but when i try to set up my fingerprint, it states that "we couldn't find a fingerprint scanner compactible with window hello Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Please try again later. Rename the . I bought my laptop hp elitebook 845 which has a fingerprint sensor. Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. 6. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. BIOS settings are correct. Upon restart, windows had installed the proper driver and facial recognition was working once again. Aug 23, 2020 · I have a problem regarding Windows hello fingerprint. The it works again for a while Feb 18, 2025 · Restart your computer afterward. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Jan 4, 2025 · At this point, you can re-enroll your Windows Hello. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. Press the old and famous In both cases, the fingerprint reader no longer worked after the upgrade. May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Oct 26, 2024 · Ensure that Windows Hello Fingerprint and Windows Hello Face are enabled. Go to Sign-in options. I have looked into people having similar problems but I couldn't fix it. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Click on Accounts. Type Windows Hello in the Search bar. Select the feature, then click Uninstall and follow the prompts to complete the removal. Thank you for your feedback. Here are some of the few troubleshooting steps that might help as well: 1. You should then be able to use fingerprint login. It says there is no compatible fingerprint sensor to work with Windows Hello. 9. Get the Welcome to Windows Hello window and click on Get Started. This laptop comes with a fingerprint sensor. Other users and moderators suggest possible solutions, such as updating or changing the fingerprint driver, but none of them work. Well that's not the case. . But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as it should be. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Oct 21, 2024 · Hello! Do you have a question about Windows Server or Windows Client for IT Pros? Fingerprint not working After updating Windows my Fingerprint is no longer Oct 12, 2020 · 5. Dec 11, 2019 · Learn 13 workarounds to solve the problem of Windows Hello fingerprint sign-in not working in Windows 10. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Device Status: Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Perform a Windows Reset: If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Click Accounts and select Sign-In options. Nov 2, 2024 · May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Jan 4, 2025 · Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. If you are reading this. 2. PC Data Center Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. I checked the device manager, and it shows as an Unknown Device. don't know if I should add this, but it's running Windows 11 Home Version 22H2. I've tried disabling and uninstalling the fingerprint driver but that didn't work. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. But not with FingerPrint. I have looked in sign-in options and under, manage how you sign in to your device. I am a bot, and this action was performed automatically. My laptop is a ASUS TUF Gaming F15 FX507VI. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. May 6, 2020 · I am glad to work with you and help you find a resolution for this issue. " Current situation: 1. Make sure you configure Windows Hello on your device. Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Seems like they are locked out in this case. 305 installed on 4/16. still the same outcome Jan 12, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. I use Windows Hello for signing in to Windows using the fingerprint sensor. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. Windows 11 v. Jul 19, 2024 · Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. The fingerprint sensor scans fingerprints for use with biometric security applications. The fingerprint sensor is working correctly and the fingerprint symbol appears on the sign-in screen. The only way to make it working is configuring a new finger. 0. Right-click on it, and then select “ Start” from the list that appears. In Windows, search for and open Sign-in options. so, I went to settings and removed my fingerprint and tried to add it again. Method 3. I have looked into other people's similar problems, non of those Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. The pin works but not facial or fingerprint recognition. I tried uninstalling and reinstalling the drivers. Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. When I Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Make sure it's compatible with Windows Hello. None of the from Microsoft given support is helping. However, by following the comprehensive troubleshooting steps outlined in this guide, users can effectively diagnose and address these issues. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. If you are having trouble logging in to safe mode, try other options in the recovery screen. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in. after doing "Set up" ->"Get Started" . Select Remove driver software and wait for the removal to be finished. any solutions? I already installed the latest drivers from the Dell website. This is odd since I can actually use my PIN to log in. look for NGC folder then right click on it and select properties . Open Settings. Back to Table of Contents . My device is was working fine. Jun 13, 2020 · When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. a. Any solutions? I have a pic below to show you that it is unavailable. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. The camera actually works properly. Before you begin. I cannot set fingerprint on my laptop. It doesn't have an option to 'remove' or 'add another' fingerprint. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. I even checked the sensor is working by Device Manager > Biometrics Devices > Sensor. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. The computer recognizes it, but I can't set it up, it was working before. Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. " May 29, 2021 · Hi there, i try all the methods but the sign-in-options still shows me that "We couldn't find a fingerprint scanner compaitable with windows hello fingerprint' i already checked for all drivers for update and alos checked for the windows update but my dell vostro 3400 pc showing me that you're up to date my laptop have the fingerprint scanner bit i'm unable to use that because of the problem Oct 7, 2024 · If there is no work or school account blocking the fingerprint reader and infrared webcam, the best option is to go to the support page for your system on the Dell website, then from there, donwlaod and re-install the Fingerprint reader and Infrared Webcam drivers and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may be available and not Aug 4, 2020 · Windows Hello Fingerprint not working. Click on Settings and follow the prompts to enroll your fingerprint. It shows only password option for sign-in. Open Start > Settings > Update & security > Troubleshoot b. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Please let us work together to find a solution for this issue Please let us try the troubleshooting steps provided on this link bellow. Option 1. kindly explain to - 9270826 Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. 10. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Oct 6, 2024 · Select Windows biometric services from the left column. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. You go on the Microsoft help page. Feb 24, 2025 · 2. Oct 9, 2023 · still the same, Windows Hello not working after waking up. My fingerprint reader Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. Whenever I try to use it, the system shows me "Something went wrong on our end. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Just recently, my fingerprint which was working fine before stopped working after an update. I can't change my windows pincode either, which is quite annoying because it's a long one. Then delete the folder named NGC. To turn the fingerprint reader back on, Run RegEdit Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. I have found that upgrading to Windows 11 changed a registry key that disabled the fingerprint reader. Set up Dynamic lock Jun 26, 2022 · I shut down the PC and the next time I try to log in, the pin needs to be reconfigured, problem being that the provided "reconfigure" button never works. Feb 3, 2023 · Hello, One of the user has changed the password. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Welcome to the Microsoft community. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. I recently notice my fingerprint was not working for me to sign in, so the past hour I've been searching and trying to get it back (with the suggestions found on both the Windows and Lenovo websites) with nothing working. Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. Jan 26, 2025 · Fingerprint recognition does not work correctly only on first boot in Windows 11 23H2. inf) still installed. SHOP SUPPORT. Additional info: for Windows Hello, I only use the fingerprint reader. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. It must be a leftover from Windows 10. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. After restarting your computer Jan 23, 2025 · Hello, After the recent update of my windows 11 23H2 with KB5050021 fingerprint logon with windows hello always requests my pin (on the first logon also my username) No errors are reported. Check for updates, troubleshoot hardware, reset biometrics, update drivers, and more. BAK files . May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. Sep 18, 2019 · Windows 10 (64-bit) Release date: Jul 22, 2019. Fingerprint was removed and redone several times. Uninstall Recent Windows Update. When I click on them, in red writing, it says, "Something went wrong. Copy and paste the . Go to Security tab and grant yourself Full Control then delete NGC folder 4. This does point to a larger issue with not just the fingerprint scanner, but with Windows Hello in general, which explains why I had to remove and re-setup the PIN in order to get the Fingerprint login to work. Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. Feb 4, 2025 · I have a Samsung Galaxy Book 3 360 and all of sudden my windows hello option says it's not currently unavailable. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, reset the WinBio database, edit the registry, and run the hardware troubleshooting service. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Fix 5: Register a New Fingerprint Dec 15, 2024 · Then I upgraded to Windows 11 version 10. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. After restarting the computer, complete the addition again. > Click Remove to delete the existing fingerprint(s), if any. Sep 28, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. I am not sure, Windows 10 never had an issue, Windows 11 does. Send to Email Copy Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC I would say that about half the times it stops working, the lock screen also flashes. Ensure that it is set up correctly Nov 17, 2023 · Hi, I am Dave, I will help you with this. Method 3 : Remove PIN and add it again. I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. I already checked the device manager and it tells me the device is working properly. Apr 8, 2023 · A user reports that their fingerprint login stopped working and Windows Hello says 'Something went wrong'. 5) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Apr 15, 2021 · Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app. Nov 27, 2024 · If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Reconfigure Windows Hello. Then open Explorer and navigate to the following path. Jan 30, 2025 · Hi Neil, Thanks for your reply. Navigate to below path and delete NGC folder . Does the device show under device manager? If not then check further under View>Show hidden devices & under Other. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Jul 22, 2023 · Ok. Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. Nov 30, 2021 · Users report issues with fingerprint authentication on Windows 11, such as greyed out or unavailable options, exclamation marks, or missing drivers. Here are some troubleshooting options: 1. It says "You have reached the 10 fingerprint maximum for Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. File name: sp98547. Check for updates on Oct 30, 2022 · I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. What if none of the troubleshooting steps work? Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section When I open 'Sign in Options' it says "This option is currently unavailable" underneath not only the Windows Hello Fingerprint, but Face and PIN as well. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. He is able to login using Password and PIN. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. It asks me to touch the fingerprint sensor. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. 5. Aug 17, 2019 · Right-click on Windows key and select Device Manager. And i have issues related to fingerprint and face lock; they both are not working. It also resets your device settings to the default Windows settings. Learn how to fix common sign in issues with facial or fingerprint recognition, or a PIN. “Something went wrong” is an May 6, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. After your computer restarts, check if Windows Hello is working. Restart afterward and observe for changes. Because I didn't knew which one was the driver for biometric scanner. Restart your computer for the changes to take effect then check if Windows Hello is now working. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. > Go to Accounts > Sign-in options. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". I have a problem with windows hello on my laptop. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. 1. ” I have installed the driver package from Framework and I have had Jan 2, 2025 · Hi, I'm using the Lenovo Yoga 7 14ITL5. Also web-sign-in does not work, since the pop-up windows did not appear. Aug 14, 2023 · Learn nine ways to troubleshoot Windows Hello fingerprint recognition issues on your PC. As you can see in the picture below, it shows all Windows Hello features unavailable. Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. I have tried all of the obvious things, like shut down and restart. DAT files in this folder to . Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. After accessing windows with password I am still not able to configure the pin in the windows hello settings. Jan 4, 2025 · Step 6: Check Windows Hello Settings. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Re-registering my fingerprint is also not functional. Nov 3, 2023 · Remove fingerprint scanner. It will freeze Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). I now have to type my passcode every time. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. I understand that there was an issue encountered using Windows Hello Fingerprint. Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. If the problem persists, consider uninstalling the recent update: Go to Settings > Windows Update > Update history > Uninstall updates. I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. Restart your PC. Jan 5, 2025 · On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). Oct 31, 2024 · It looks like windows hello PIN got corrupted . Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Under additional settings, sign in with an external Jun 23, 2020 · Windows Hello - fingerprint is not working I have Lenovo Ideapad S540 running Windows 10. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. You could try a few troubleshooting steps below and see if it helps. Get a Windows Hello Setup window and it is blank and nothing happens. 3. It says " We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". If the fingerprint sign-in option was not available, run Windows Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Update: solution found! check comments Hey all, when I open my laptop or access apps/features that require authentication, I used to be able to use the fingerprint sensor on my ASUS laptop via Windows Hello to do so, but it no longer works. Driver has been reinstalled. I touch the sensor. Follow the on-screen instructions to set up the fingerprint reader. Jan 11, 2025 · Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). DAT. Press the Win + X keys and choose Device Manager. For more info on how to do this, go to Configure Windows Hello. IT is not responding properly. From removing and re-registering your fingerprint to updating Windows and running troubleshooters, follow these steps to get your fingerprint scanner working again. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Please help to solve the issue Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. still the same outcome Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Find out how to improve facial recognition, clean and register fingerprints, reset PIN, and more. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. 0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. Check for updates: The first thing to do is to ensure that your device is up-to-date. msc. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. I have this problem going on for few days now. dat files into a new folder. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Below message appears when using Finger to login. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. No worries, I'll do my best to help you. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. Select Windows Biometric Service, right-click and select stop. Click Run the Troubleshooter e. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. Oct 6, 2019 · Windows Hello Fingerprint not working I have a Dell Inspiron 13 5000 which I bought a year ago. > Scroll down to Windows Hello Fingerprint. Open Windows Explorer. Windows Version: 1909 (Build 18363. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. I go to Setting Set up another finger and click on Add a finger. Once signed in, go to Settings > Update & Security > Windows Update Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. Try to restart your system and get ahead with the very next solution. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Yes I installed all the drivers given at the HP website. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". I have an HP Envy and my fingerprint reader is not working. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. " Feb 12, 2025 · 2. Reinstall the biometrics driver. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Mar 1, 2024 · Encountering issues where Windows Hello fingerprint recognition is not working in Windows 11 can be frustrating and may prevent users from accessing their devices efficiently. Fix and Aug 16, 2022 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Sep 2, 2021 · 10. Go to Settings > Accounts > Your info Mar 30, 2023 · There are several causes that make Windows Hello stop working on Windows 10. Feb 27, 2025 · Let us reset the Windows Hello biometrics: 1. Click Hardware and Devices d. I have updated the drivers, and bios and i have tried all possible solutions that i can. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. There's an old version of the Windows Hello Face Software Device (HelloFace. 4. (Code 45) I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. The fingerprint scanner glows green, but when I swipe my finger I get this Dec 20, 2024 · I am setting up a new elitebook. Scroll down c. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. But still has the same issue. If they are missing, the update may have affected compatibility. I followed your directions and "Go back" is not an option under Recovery options. What do you see? You see "Update your Driver". Spread the loveWindows Hello is a biometric authentication feature that allows you to log into your Windows devices using your face, fingerprint, or iris. Fingerprint sensor is not responsive Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The option is currently available- Click to learn more. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 22H2 installed on 4/15 & Goodix Biometric driver 3. any solutions? I already installed the latest drivers from the Lenovo website. Everything about it used to work perfectly until a few days ago. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Option 5: Run the Windows Troubleshooter a. However, if you’re experiencing issues with the fingerprint recognition feature, don’t worry – there are various ways to fix it. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. It now says Windows Hello options are not available. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Mar 17, 2022 · Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. All was working swell until yesterday. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Nov 11, 2021 · Method 2 : Install Windows Update. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. I decided to post this fix here as a Tip in case anyone else runs into this issue. Try again later. " Jan 6, 2025 · Under Windows Hello Fingerprint, click Set up. exe (5. I then found out later that the option was unavailable, even though it was working just yesterday. After this, check to see if you can set up Windows Hello Feb 1, 2022 · Hi Martin. Any solutions? I've already tried using System File Checker, there were no issues found. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. I bought it brand new from Best Buy March 24th lol. Mar 3, 2025 · Hello, I have a MSI Modern 14 H D13MG laptop with Windows 11 and my fingerprint (Windows Hello) does not work. It worked quite Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Jan 21, 2025 · We have Windows Hello enabled. If everything is working without issue, then this probably is not the subreddit for you, so you should also post on a discussion focused subreddit like r/Windows. Fingerprint and Windows Hello worked fine out of the box. Locate Fingerprint or Facial Recognition options and click Remove under them. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Aug 16, 2024 · Hello, John Hendricks1. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. " Windows Hello Fingerprint not working Hello, I just updated (fresh install) ghost spectre from windows 10 compact U12 to U17 but both face and fingerprint doesn't work (HP ProBook 430 G5) Share Add a Comment Dec 30, 2024 · Solved: hello I own a HP ProBook 440 G7 laptop . It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. It used to work fine with Windows Hello, but recently it stopped working. And since the fingerprint is not read, there is no message that the fingerprint reading failed. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. 22631 and the fingerprint sign in no longer works. 537. Go to C:\Windows\System32\WinBioDatabase. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. pksesxxt chgno mev budnwb zqinll wew cmvy wrar vwol mrlrtgly qtlok pjtuyo nvvfpx ulvh wnngdsg